Delivery Information
Delivery & Returns
Exchanges and Returns
Items once purchased cannot be returned unless they are found to be of defective quality.
For return requests due to quality issues, ZABRIJ will issue a full refund in the form of store credit, which can be used for any future online order.
You may request a one-time exchange for any item bought from ZABRIJ within 7 days of receiving it.
However, the item must not be worn, altered, or washed.
The item(s) must be in its original packaging with the invoice.
For orders within Pakistan, if an item has been wrongfully delivered (in terms of size, color, or silhouette), the customer has the right to request an exchange.
Items bought on sale cannot be exchanged or refunded. However, if any purchased items are defective, a refund will be processed.
All exchanges can only be made for the same product.
All returns and exchanges for orders within Pakistan must be sent back to the address provided by ZABRIJ at the customer’s expense.
If your product is defective, please fill out the ‘Defective Item’ form when processing your return or exchange, as this helps us conduct a quality inspection to approve your request.
It would also be helpful if any photos of the defects can be shared with ZABRIJ’s customer service.
Order Cancellations
You may cancel your order any time before the order has been processed or confirmed by our customer support team.
Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information.
ZABRIJ reserves the right to cancel orders for any reason, including stock unavailability, pricing imprecisions, or declined payment by your authorized financial institution.
If an online payment was made, the customer will either be issued store credit or a refund.
A refund will be made to the same credit card that was used for the purchase, and the amount may appear in your monthly credit card statement in 3-10 days.
